Customer Service
Customer Service Awareness Day 2012
On Thursday, Oct. 4, 2012, the Customer Service Team presented the sixth annual Customer Service Awareness Day at the Prete Main Street Plaza.
Customer Service Awareness Day 2011
On Thursday, Oct. 6, 2011, the Customer Service Team presented the sixth annual Customer Service Awareness Day at the Baca Center. We had a wonderful turnout of 140 people. See and download photos from photo gallery […]
Customer Service Awareness Week in October
Emsud Horozovic and Jessica Woods at the 2010 Customer Service Awareness Day The City’s 6th Annual Customer Service Awareness Week will take place Oct. 3 – 6. The week will feature training on customer service […]
5 Tips for writing effective business emails
By Shannon McIntire Email has become an indispensable part of today’s work environment. At the same time, it can also be an overwhelming source of frustration as inboxes become more and more crowded. Writing effective […]
Customer service phone tips
By Patty Da Silva and Gabrielle Blair Do you have to answer a lot of calls? Here are a few tips from personal experience that we would like to share with you. Try to answer […]
New Reference Desk at the Library
What new second-floor feature in the library has been attracting lots of customer attention? Answer: the Reference desk.
Customer Service Awareness Day 2010
On Thursday, Oct. 7, 2010, the Customer Service Team presented the fifth annual Customer Service Awareness Day at the Baca Center. We had a wonderful turnout of 175 people. During the week the Customer Service […]
Customer Service Awareness Week
Setting the Standard for Customer Service The City’s 5th Annual Customer Service Awareness Week will take place Oct. 4 to 7. The week will feature training on customer service issues, discussion groups and the […]
Customer Service Day 2009
On Tuesday, Oct. 13, 2009, the Customer Service Team presented the fourth annual Customer Service Awareness Day at the Baca Center. We had a wonderful turnout of 180 people.
Barbara Vance Q&A
Barbara Vance is retiring from the Round Rock Public Library after almost 23 years of service. Known as “Miss Barbara” to her preschool fans, she has become famous in Round Rock for her storytimes and […]