Customer Service Committee
The Customer Service Team is an inter-departmental team started in November 2003 to promote the City of Round Rock’s commitment to service excellence to everyone whose lives we touch.
Mission Statement:
The Customer Service Team facilitates, encourages and promotes excellent customer service in the City of Round Rock.
2024-25 Customer Service Committee Members:
| Department Name | Committee Member Name |
| Administration | Blanca Gillis |
| Communications and Marketing | Catondra Thomas |
| Community & Neighborhood Services | Nicole McQuade |
| Finance, Utility Billing | Vacant |
| Finance | Alex Wallace |
| Fire | Jessica Thornton |
| General Services | Mary Araiza |
| Human Resources | Hoeun Amareth |
| Information Technology | Catondra Thomas |
| Library | Chip Hadley |
| Parks and Recreation | Carolina Santizo |
| Planning and Development Services | Veronica Devaney |
| Police | Cara Fulk |
| Sports Management and Tourism | Rochelle Earls |
| Transportation | Constance Atkinson |
| Utilities and Environmental Services | Grace Bleibtreu |
Images from Customer Service Week 2024
