Customer Service Committee
The Customer Service Committee is an inter-departmental team started in November 2003 to promote the City of Round Rock’s commitment to service excellence to everyone whose lives we touch.
Mission Statement:
Our mission is to facilitate, encourage and promote excellent customer service in the City of Round Rock.
2026 Customer Service Committee Members
| MEMBER | DEPARTMENT |
|---|---|
| Blanca Gillis | Administration |
| Catondra Thomas | Communications / Information Technology |
| Rebecca Cortez Bolanos | Community & Neighborhood Services |
| Heather Foster | Finance |
| Jessica Thornton | Fire |
| Mary Araiza | General Services |
| Hoeun Amareth | Human Resources |
| Torie Henderson (Co-Chair) | Human Resources |
| Darron Grussendorf (Co-Chair) | Human Resources |
| Bethany Cathey | Human Resources |
| Chip Hadley | Library |
| Claudia Cuellar | Library |
| Carolina Santizo | Parks and Recreation |
| Veronica Devaney | Planning and Development |
| Cara Fulk | Police |
| Constance Atkinson | Public Works: Transportation |
| Grace Bleibtreu | Public Works: Utilities |
| Rochelle Earls | Sports Management & Tourism |
Customer Service Week 2026
Mark your calendar for Customer Service Week from October 19th-23rd, 2026! We’ll have fun, engaging activities each day, and will end the week with an employee luncheon at the brand new Lakeview Pavillion at Old Settler’s Park. Stay tuned for more info!
