Congratulations to City of Round Rock Interns
Eight interns complete summer program

Eight interns completed their twelve week learning engagement, between May and September, on Friday, August 4. These interns were placed in departments such as Finance, Utilities and Environmental Services, Library, Emergency […]

A message from City Manager Hadley on Customer Service Week

To all – As we prepare for our annual Customer Service Week , I wondered if other Cities do anything like this. To the best of my knowledge, the answer is no. We are […]

CSW Scavenger Hunt winners announced!

Submission period has ended – winners are listed below. Don’t miss today’s Customer Service Week activity ! Julie Chapa, Said Horozovic, Mike Ackerman, Andrea Warkentin, Michael Oates, Rhonda Kuiper, Christine Valdovino, Stacy […]

Customer Service Week Message from Laurie

“People don’t care how much you know until they know how much you care.” – Theodore Roosevelt As we prepare to observe Customer Service Week from Monday, October 5 through […]

Customer Service Week 2015

HELP… The City of Round Rock needs some Everyday Heroes! No need to fear… YOU work here! https://youtu.be/cQ44uMcUNt8

Customer Service Week Events

The Customer Service Committee is excited to bring you Customer Service Week 2015, featuring customer service-related events, training opportunities, food and PRIZES! Mark your calendars now and plan to join us for the fun!

Customer Service Costume Contest winners

The Rock Solid Safety Team won first place in the costume contest: (from left) Josh Bonney, Pete Wagner, Ricky Virgne, Mike Heard, Bill Clifton, Jody Virgne, Jeff Foster. Kneeling: Joseph Claypool. Center: R2D2.

The Customer Service Team presented the 2014 Customer Service Awareness Day at Centennial Plaza on Oct. 30. The theme was Halloween and it was a big success. The day included a costume contest.

2014 Customer Service Awareness Day

The Customer Service Team presented the 2014 Customer Service Awareness Day at Centennial Plaza on Oct. 30. The individual award winners: Front row: Saridon Chambless, Shane Glaiser, Stacy Dempsey, Roxanne Valadez, Bryan Whitted. Back row: Manuel Martinez, Sherril Friedrich, Melissa Hermosillo, Elaine Rodriguez, Ruben Santibanez, Sherri Crone, Mike Ackerman, Jennifer Escobedo, and Raynice Earl. Congratulations, everyone!

The Customer Service Team presented the 2014 Customer Service Awareness Day at Centennial Plaza on Oct. 30. Learn about the Customer Service Award winners and see pictures from the event.

Happy Halloween!

Don’t forget Open Enrollment . See pictures from Customer Service Day .

Customer Service Awareness Week, Oct. 28-30

The Customer Service Team once again presents Customer Service Awareness Week from Oct. 28-30. Take part in one of the training sessions or join us at Customer Service Awareness Day for breakfast tacos, games and the Customer Service Award presentations.