On-demand care with United Healthcare Telehealth Virtual Visits is a great option when Rock Care is closed and is an alternative to urgent care and emergency room visits.  It provides you and your enrolled dependents (no age limitations) access to U.S. board-certified doctors to receive the treatment you need in an easy and timely manner.  In addition, you have the ability to send your visit results to Rock Care or your primary care physician.  Access myuhc.com or the United Healthcare app to get started.

General Medical Consult – What Telehealth Virtual Visits Can Treat:

Virtual providers are available without an appointment.  Members can receive treatment within minutes for non-emergency, acute general medical needs including but not limited to the following:

• Flu
• Cough
• Sinus problems
• Upper respiratory infection
• Pink eye
• Bronchitis
• Nasal congestion
• Sore throat
• Sinusitis
• Seasonal allergies
• Cold
• Arthritis
• Backache
• Rash/poison ivy
• Bug bites
• Food poisioning
• Sunburn

Convenient: 

Speak with a board-certified doctor 24/7/365 with or without an appointment.  Save time by connecting to care via a computer, tablet or mobile device.

Affordable:

On average, the cost of an urgent care visit may be two times more expensive, and an ER visit may be eight times more expensive than a Virtual Telehealth visit, which is in-network with both of the City’s health plans and has a $25 co-pay.

High Quality Care:

Non-emergency medical health conditions are evaluated by video by an experienced provider.  Prescriptions can be sent directly to your pharmacy.

*Telehealth Virtual Visits are not designed to replace or act as a primary care physician; only to supplement access to affordable, quality care when needed.  Potential overuse (3+ visits in 90 days or 8 per 12 months) is monitored and where appropriate outreach is made to remind the member that Telehealth Virtual Visits services compliment, but do not replace, hands-on physician care.

**Diagnostic testing is not available.