At the 2014 Customer Service Awareness Day, the Innovations Team presented the Rock Award to the Fire Department for its Computer Aide Dispatch System. This system automatically notifies command staff of any rescue or emergency, allowing personnel to focus on the scene rather than alerting others. From left: Councilmembers Moman and Morgan, Shane Glaiser, David Coatney, Mayor McGraw, and Councilmember Peckham.