Rock Beats

Customer Service Stories Part II
Celebrating Service at the City of Round Rock

This year for Customer Service Week we solicited customer service stories and testimonials that show the many ways that City departments and their employees deliver service excellence. We hope these examples serve to illustrate, inspire, […]

Customer Service Stories
Celebrating Service at the City of Round Rock

This year for Customer Service Week we solicited customer service stories and testimonials that show the many ways that City departments and their employees deliver service excellence. We hope these examples serve to illustrate, inspire, […]

Customer Service Week: A message from City Manager Laurie Hadley

Last year I said I truly believe the best time to learn about what individuals and groups are made of is when times are tough. In March, we once again faced an unprecedented challenge when […]

Meet Sara Canaday…Customer Service Week Keynote Speaker
At the Round Rock Sports Center from 11:30 a.m. - 1:00 p.m. today

October 6th, 2022 @ Round Rock Sports Center 11:30 a.m. – 1:00 p.m.  A recognized expert and author on leadership and career management, Sara has been featured in numerous publications and broadcasts, most notably Forbes, […]

21st Annual Employee Health and Safety Conference
Wednesday, September 28, 2022

Human Resources is proud to announce the 21st annual Health and Safety Conference is back after a two year break.  This year’s conference will be held on Wednesday September 28, 2022 at the Public Safety […]

Latest course offering on Round Rock Learning focuses on managing stress

Human Resources recently published a new eLearning course The Basics of Managing Stress to the Round Rock Learning LMS on how stress affects us, and strategies we can use to keep our stress levels manageable. […]

New Microlearning Series on City’s Core Competencies
Accountability module now available on Round Rock Learning LMS

Human Resources is excited to launch a new microlearning series focusing on the City’s Core Competencies. Each module takes less than 5 minutes to complete. This first module focuses on Accountability and features best practices […]

Introducing EagleView: Ortho and Oblique Imagery Viewer and What It Can Do for You

We are excited to announce and share EagleView, a new software available to city staff. We believe this software can serve as an invaluable asset for various departments. Read on to find out how EagleView […]

Transparency in Coverage for Health Insurance

To comply with the Transparency in Coverage Rule, UnitedHealthcare has provided the transparency-in-coverage.uhc.com link. Machine-readable file content will not be available until July 1, 2022. Please contact Tyler Jarl, Benefits Manager, via email at tjarl@roundrocktexas.gov or […]