This year’s Customer Service Week theme, “Mission Possible,” is a powerful reminder of the work you do every day. Serving our community comes with challenges, but your dedication shows that with integrity, respect, teamwork, and resourcefulness, no mission is out of reach.

Whether you’re solving a difficult problem, showing compassion to a resident in need, or finding creative ways to deliver service excellence, you prove that our values are actions that strengthen trust and build community.

Thank you for making the “possible” happen for Round Rock. Your efforts are noticed, appreciated, and deeply valued. Let’s celebrate this week by recognizing the impact you make in our community and organization every single day.

Brooks