Rock Beats

RockCare now open!

RockCare re-opened for the new year on Jan. 14 with CareATC as our new clinic administrator.

Here is important information about the re-opening of RockCare:

  • New clinic staff:
    • Provider:  Our new provider, Crystal Cisneros, will officially start in RockCare on February 11.  The provider at RockCare in December 2018, Shawna Middleton, will serve as the fill-in provider from January 14 to February 11.
    • Medical Assistants: we have 2 new MA’s, Symone Henry and Timlicia (Tim) Robinson, who will start on January 14.
    • Official bios for the new clinic staff will be sent in the next couple of weeks.


  • Services available at RockCare:
    • RockCare will continue to provide all personal health and occupational medicine services that were previously performed prior to the transition to CareATC.


  • RockCare hours of operation:
    • Monday to Thursday: 7:00 a.m. to 4:00 p.m. (closed 12:00 p.m. to 1:00 p.m. for lunch)
    • Friday:  7:00 a.m. to 3:00 p.m. (not closed for lunch) * An additional hour of clinic time has been added.
    • Walk-in’s: Monday to Friday, 7:00 a.m. to 7:45 a.m. and 1:00 p.m. to 1:45 p.m. each day.  These are reserved for acute injuries and sickness only.


  • Scheduling appointments:
  • Patient Access Center toll free number:  800-993-8244
    • Hours of operation for scheduling line:  Monday to Friday: 6:00 a.m. – 7:00 p.m.; Saturday: 8:00 a.m. to 12:00 p.m.; Sunday: closed
    • When calling the patient access center to schedule an appointment, you will be required to provide 1) Group name: City of Round Rock, 2) Your full name, and 3) Your date of birth.
    • CareATC app: information about accessing the CareATC app is included in the attached flyer. Scheduling appointments at RockCare through the CareATC app is available 24/7.

If you have any questions, please contact Tyler Jarl, Benefits Manager, at

  • December 26, 2018

  • Posted In: Awards