Rock Beats

Customer Service Week: A message from City Manager Laurie Hadley

Last year I said I truly believe the best time to learn about what individuals and groups are made of is when times are tough. In March, we once again faced an unprecedented challenge when a tornado hit the east side of town. Times were tough and many of our neighbors are still putting the pieces of their homes back together.

We were there in a moments notice and remain there to this day assisting where we can. It is amazing how quickly things can change, which is why we must always slow down and reflect on all the great things we have here in Round Rock.

This year’s Customer Service Week features the theme “Celebrate Service!” I am always a proponent of us celebrating our successes and we have had many successes this past year.

Roads are being constructed. Water and wastewater issues, both large and small, are being worked on. Our public safety professionals continue to arrive quickly and prepared in times of need. Our parks have been upgraded – if you haven’t been to Yonders Point you should really check it out. We continue to plan for and inspect new developments without ignoring our precious neighborhoods. Our facilities are being maintained and new ones, like the Library, are being constructed. There are so many reasons to celebrate that I simply can’t list them all.

Thank you all for being part of our team! Like the shirts said that we handed out at our employee gathering in the spring, “this is what we signed up for.”

As always, I am honored to serve alongside you.



Laurie Hadley, City Manager


Customer Service Week 2022 Schedule of Events

Be sure to check Employee Net each day of the week for Customer Service Stories and other activities, and register today for these upcoming Customer Service Week events:


Directors Trivia Event on Wednesday, October 5th

Join City of Round Rock Directors in this fun trivia event that will test your trivia knowledge on a variety of topics!

Location: Council Chambers / Time: 10:30 – 11:30 a.m.

Register to attend on the Round Rock Learning LMS at Directors Trivia Session.


Customer Service Week Keynote Presentation and Luncheon on Thursday, October 6th

Join leadership speaker and author Sara Canaday for a presentation based on her popular book You – According to Them. Sara will have a “special gift” for all who attend.

Location: Round Rock Sports Center / Time: 11:30 a.m. – 1:00 p.m.

Register to attend on the Round Rock Learning LMS at  Customer Service Week Keynote Luncheon.


Customer Service Celebration Bash on Friday, October 7th

Live entertainment from Dysfunkshun Junkshun – their unique blend of high energy R&B, Hip Hop, Motown, and Classic Rock is sure to provide something for everyone. Come celebrate another great year of public service!

Location: Round Rock Sports Center / Time: 1:00 p.m. – 3:00 p.m.

Register to attend on the Round Rock Learning LMS at Customer Service Celebration Bash.