The Customer Service Committee is an inter-departmental team established in November of 2003 to strengthen and promote the City of Round Rock’s commitment to service excellence. The committee brings together employees from across various departments to collaborate, share ideas, and develop initiatives that enhance the customer experience for residents, businesses, and visitors. By fostering a culture of accountability, communication, and continuous improvement, the committee helps ensure that exceptional service remains a core value in every interaction and decision across the organization.

Mission Statement: Our mission is to facilitate, encourage and promote excellent customer service in the City of Round Rock.