Alight Healthcare Navigation

Alight (formerly Compass) Healthcare Navigation is a no cost advocate for health services.  In other words, they are a personal concierge that you can call on anytime you need them at 800-513-1667.  Additionally, here is a video summary of what Alight is and what they offer.

Alight is here to be your health care partner.  Employees and their dependents (enrollment with the City’s health plans is required) should contact Alight anytime they want or need help with things such as understanding healthcare billing or finding quality in-network providers.

Sometimes it can be impossible to make sense of medical treatment options and costs.  One provider might charge $1,500 for an MRI, while another charges $500.  That’s why we offer Alight.

With so many challenges and inconsistencies existing throughout the health care system, you can rely on your Health Pro at Alight to make you an empowered health care consumer who takes control of health care options and costs.  Your Health Pro is just a phone call away and can help you and your dependents with:

Understanding Your Benefits:

Your Health Pro will confirm your benefits coverage and coordinate complex issues between your insurance and doctor, explaining everything in plain and simple terms.  You can even rely on your Health Pro to help you stay up-to-date on preventive tests, scheduling appointments and coordinating the transfer of medical records.

Finding a Great Doctor:

Whether you’re searching for a new primary care physician or seeking out a specialist, let your Health Pro do the legwork.  Your Health Pro will not only find a provider who meets your personal preferences but will also ensure you’re maximizing your health care benefits by receiving highly-rated care with low out-of-pocket costs.

Saving Money on Medical Costs and Prescriptions:

Inform your Health Pro exactly what your health care needs are and they will compare prices of in-network providers and help you find high-quality care at the right price.  What’s more is that your Health Pro is equipped to locate the lowest-cost prescription drug options for you.

Getting Help with Medical Bills:

Your Health Pro is your health care advocate who will review your bills, confirm coverage and ensure that you’re not being overcharged.  In fact, your Health Pro will work on your behalf to make sure everything is resolved between your insurance and healthcare provider.